FAQ
Unified Communication
Platform
Is it suitable for Call Centers with high call traffic?
Yes, the scalable structure allows it to handle significant loads. When a PBX module is nearing saturation, it will be sufficient to duplicate it and balance operators and services, while maintaining centralized management.
Will migrating from another system cause many disruptions?
No, we will choose the best strategy together to avoid any disruption to your current infrastructure.
Open Communication will work alongside your existing setup, and services and operators will migrate progressively and non-invasively.
Open Communication will work alongside your existing setup, and services and operators will migrate progressively and non-invasively.
If I want to activate Open Communication, will I necessarily have to activate new phone lines?
Absolutely not! Open Communication works with any type of phone line, regardless of the telecom operator or transmission medium.
Operating from multiple locations, both in Italy and abroad, what kind of support can Open Communication provide me?
VoIP was born with the idea of interconnecting multiple locations at zero cost. Thanks to gateway modules or remote PBX modules, each location can continue to use its own phone lines while remaining within the infrastructure, and management will remain centralized.
Is Open Communication secure?
Yes, all client/server communications and internal module communications use encrypted protocols. Specific data, such as recordings, can be stored on remote sites and encrypted file systems. Additionally, access to the administration panels requires two-factor authentication.
Can I have an infrastructure that ensures proper redundancy?
Yes, Open Communication was designed with high reliability and redundancy in mind. No module was added later, no layering that weighs down the system, but a flexible structure designed for continuous service delivery.
Ideal for both Call Centers and small to large businesses
Open Communication is provided on high-reliability servers and storage or in appropriately redundant cloud environments.
Can I activate new lines even after the initial migration? Is there a limit to the number of lines that can be used?
You can add new local or remote phone lines. You can add lines from any cloud VoIP provider, or you can install a gateway module at a foreign location or on a foreign cloud to connect lines from other countries.
Do I need to install hardware at my operational facility to use Open Communication?
No. Cloud installations and HTML5 VoIP clients allow you to be ready in no time without initial purchases of additional hardware.
Will I need to purchase new phones for my operators?
No, Open Communication provides you with an HTML5 VoIP client based on the WebRTC protocol, which you can easily integrate into your CRM by adding a few lines of JS code if you wish. Additionally, you can continue to use your SIP-based VoIP phones.
What tools will I have to configure and monitor the System?
Open Communication provides you with a web interface for management and monitoring. Thanks to detailed profiling, you can also grant access to this interface to your clients, who can independently monitor the service status, perform statistics, or download reports. Additionally, based on your needs, custom web pages will be created for managing common screens in call center rooms.