Advantages
UNIFIED COMMUNICATION
PLATFORM
Stability and Support
The Ideal Product
Ideal for both Contact Centers and Businesses. You no longer have to worry about service continuity, efficiency, or updates. OC is fully supported, with assistance provided by the specialists who designed and developed it.
Savings and Scalability
Zero Infrastructure Costs
Eliminate infrastructure costs, reduce operational and telephony expenses. No need for specialized technicians. It allows the use of hardware or software VoIP phones. Any branch, even abroad, will use the same centralized system. Fully scalable, with no upfront costs!
Simplicity and Power
Like a Website
Entirely web-based, it provides easy access to all functions through a user-friendly platform, just like a website. The powerful statistical system enables instant control, analysis, and checks thanks to the Big Data engine.
A key element of Unified Communications is the integration of various services into a common interface. This allows all customers to communicate through their preferred method, while enabling centralized, secure, and efficient management.
Telephony, Chat, Video Communication, Voicemail, Email, SMS, and FAX are coordinated by a central verification and control system. This system allows for real-time configurations and analysis through a simple web browser, ensuring absolute security.
All the benefits of a VoIP PBX
combined with the features and functions of
Unified Communications
Development and Technology
After years of tailored solutions supporting companies in the unified communications sector, we have created a completely new product using the latest technologies and the know-how acquired. OC is not a product resulting from layers accumulated over the years; it is an infrastructure designed to be fully modular and therefore easily updatable.
Everything is accessible via the web, eliminating the need to distribute any client software.
The core of Open Communication was developed using Node.JS, employing an event-driven I/O networking model. This networking model is considered the most efficient in critical situations with high network traffic.
The processed data is stored in the ElasticSearch Big Data engine, a technology that has become increasingly popular in enterprise environments and the cloud computing sector due to its incredible ability to search, analyze, and display data contained in documents with near real-time queries.
Open Communication is continuously evolving. New features, driven by market demands or specific customer needs, will be made available to everyone without additional costs.
Direct Support
We guarantee high-level direct support thanks to our complete knowledge of the product and its modules.
Continuity, efficiency, and security are ensured directly by the team of specialists who designed, developed, and implemented the system.
Support is also provided by the same team, ensuring expertise and extremely short response times.
High Availability
Distributed in SAAS mode, with various redundancy solutions, it allows you to enjoy all the benefits of the Unified Communication model without installing dedicated, complex, and/or expensive infrastructure or hardware in-house. In any configuration, Open Communication will be managed and updated centrally.
The system is designed to be scalable, redundant, and geographically distributable. The base configuration involves deploying a single server that contains all the necessary modules to operate. This solution is ideal for offices requiring a classic PBX system, as well as for those managing small call centers but needing all the advanced features offered by Open Communication’s integrated solution.
A further step involves clustering the system within a single geographic location. All systems involved are redundant, with at least two instances for each component of the infrastructure.
It is also possible to provide Open Communication in a main infrastructure and Disaster Recovery infrastructure configuration. These are two twin installations, located in geographically distributed areas, where data and configurations are constantly replicated and kept up to date.
Upon specific customer request and with a custom-designed project, the infrastructure can be hosted at the customer’s premises.
