Autocentri Balduina

The challenge

Autocentri Balduina had a fragmented technological landscape: different telephony solutions across multiple locations, no integration with Salesforce, and external areas without phone coverage. The goal was to consolidate everything onto a single Cloud platform, eliminate entry costs, simplify management, and ensure operational continuity with a multi-farm disaster recovery architecture. Equally important was speed of activation: each new location had to be able to become operational in the shortest possible time, without dedicated infrastructure.

The solution

Open Communication has replaced all the previous telephony solutions of the group, unifying the management of the Contact Center and multi-site telephony into a single platform. Complete DECT solutions have been installed for outdoor areas, while the native integration with Salesforce has allowed communication to be connected to customer management processes. The multi-farm architecture ensures operational continuity.

The results